Cancellation policy

Pre-Orders

Please see our returns policy for more details on returns and refunds. 

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment when your item has shipped. 

Cancellation: You can cancel a partially paid pre-order order that has not yet been fulfilled. Once an order has been it can no longer be cancelled, but you can request a full or partial refund by contacting us at orders@alabastershards.com.  Please include your order # and a brief description of the reason for return and we will get back to you with 24-48 hours with return instructions if your request is approved. 

See our returns policy for more details on returns and refunds.